FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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Designs & Projects

Design Requests Management

  • What happens after I apply for a design?

    It will be reviewed by your manager. If everything looks good and you’ve provided us the necessary design details, your request is automatically moved to the design team, which will complete it by the date in your monthly subscription plan.

  • What if I receive a multi-component design request with a short deadline?

    We know there are always campaigns where you’ll be dealing with a short project deadline. That’s why we created the “Emergency Designs” package. This package speeds up the process for your multi-component requests. For more information about the “Emergency Designs” package, contact the manager assigned to your project.

  • Can I submit an unlimited number of applications?

    Absolutely. You can order as many designs as you need, as each design is executed within 24 hours or 48 hours depending on your choice of package. (This applies to designs for social networks, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, once design number 1 is completed and approved by you, we begin work on the second requested design.

  • How do I request a design revision?

    If you received a design and it’s not what you expected, simply contact your manager and describe what should be changed. The design team will prioritize its revision and return it to you as soon as possible.

  • How long does it take to complete my design request?

    For social media designs, covers, and web banners, production time is up to 48 hours for standard accounts and up to 24 hours for professional accounts after submitting an application.

    Print designs:
    Each design is created within 48 hours. (This applies to single-sided or double-sided printing designs). Multi-component tasks such as booklets and menus take more time depending on the number of pages.

  • How many designs can I request at the same time?

    You can add an unlimited number of design requests. We work on them according to assignment date, as each design is executed within 24 hours or 48 hours depending on your package choice. (This applies to designs for social networks, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, once design number 1 is completed and approved by you, we begin work on the second requested design.

    If you decide that a request is a priority, simply let us know.

  • How do I submit a design request?

    Design requests are submitted through our system. They can be submitted both via a computer and mobile device.

  • What details should I provide when ordering a design?

    Provide the following details when submitting each application:

    Design type: (Facebook Ads, Instagram, LinkedIn, Website, or other)

    Design size:(1080х1080, 1200х628, 1080х1920, or other)

    Text in the design: (title, call-to-action, or other)

    Desired image/Design element: (The elements you want included in the design)

    Preferred colors/fonts: (Color guidelines, Font guidelines)

    The more information and details you provide us, the more we can avoid further revisions.

Main

  • How does the free 7-day trial period work?

    After registering, you can take advantage of our free 7-day trial (calendar days) of our services. During this period, you can opt-out at any time if you feel that the service isn’t what you expected.

    During the free trial period, you can submit up to 3 requests to test our services, workflow, and quality of our designs. Note that 1 request = 1 design.

    We recommend submitting your 3 requests at the same time so we can specify what we require before starting your designs. This will also give you a clear idea of how Martian Designers work. This way, you can choose the best plan for your needs after the free 7-day trial.

    The production of Gifs, printed materials, and infographics aren’t included in the free trial period.

    The 7-day trial is free. You’ll be charged after the 7th day and won’t be required to sign a contract with Martian Designers.

  • What management system do you use, and can I use another platform?

    Working with our system is easy, convenient, and everything is precisely systemized. The initial setup takes a maximum of 3 minutes and is simple to use. You can monitor the status of your application – when it was accepted by the designer, whether someone is currently working on it, and if any details are missing. When your design is ready, you’ll receive an email notification and also a direct notification from the app.

  • What designs don’t you create?

    Our team is professional, but there are still some areas we don’t currently work in, such as:

    • Motion Graphics
    • 3D design
    • UI/UX design
    • Design for mobile applications

  • What does “unlimited designs” mean?

    Martian Designers offer an unlimited number of designs and revisions. This means you can order as many designs as you wish, and we’ll complete them as soon as possible. Once you request the designs, your personal manager will review them. When you provide us all the necessary details, we’ll submit them to the design team.

    Your requests will be executed in order of submission. If you need to prioritize a certain task or change the production order later on, simply notify your personal manager. Each design is created within 48 hours for regular accounts and 24 hours for professional accounts. (This applies to designs for social media, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, when design number 1 is completed and approved by you, we’ll begin work on the second requested design.

    Collaboration and communication with you helps us understand the details of your brand and learn what you want and expect from us. This will help us avoid multiple design revisions. However, when processing is required, we’ll complete this as quickly as possible.

  • Who are your clients?

    We create designs for:

    • Online stores
    • Physical stores
    • Service centers
    • Beauty salons
    • Spa salons
    • Printing offices
    • Charitable organizations
    • Affiliate entrepreneurs
    • Restaurants
    • Law firms
    • Educational organizations
    • Real estate agencies
    • Insurance agencies
    • Marketing agencies
    • Merchants
    • Social media managers

    Martian Designers provide their services free to start-ups, small and medium-sized companies, traders, agencies, freelancers, entrepreneurs, or anyone who constantly needs new, fresh, affordable, and professional graphic designs.

  • What type of designs do you create?
    • Removing a background
    • Facebook ad design
    • Google Ads design
    • Photo retouching
    • Social Media Design
    • Social Media Covers
    • Post Design
    • Story Design
    • Infographics
    • Gifs
    • Print Design for:
      – Flyers
      – Leaflets
      – Brochures
      – Menus
      – Posters
      – Business cards

      And many more!

Pricing

  • Are there any additional fees?

    Absolutely not! After purchasing a subscription, you receive the described services with no additional or hidden fees. There are no penalties if you cancel your subscription plan.

  • How do I cancel my monthly subscription?

    You can cancel your monthly subscription at any time. Once you cancel, your subscription remains active until the end of your payment period.

    You can cancel by notifying your manager. The cancellation process is fast, free, and requires no documentation.

  • How many different brands can I apply for?

    Standard plan: One brand
    Professional plan: Unlimited number of brands

  • How much is the monthly subscription?

    $390 per month for STANDARD
    $890 per month for PROFESSIONAL
    $490 per month for VIDEO

    Neither plan requires a contract. Cancel free at any time.

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