How It Works

How It Works

It’s extremely important for us to have a clear action plan and to simplify each process as much as possible. Our method of work is successfully applied to any type of business, regardless of industry or scale. Request an expert consultation and find out more about how we work. You’ll be convinced!

CONTACT US

Create a Project

To submit a design request, simply log into your account and provide the necessary information.

Important!  The more details you provide, the more efficiently we can do our job.

  • What type of designs do you create?
    • Removing a background
    • Facebook ad design
    • Google Ads design
    • Photo retouching
    • Social Media Design
    • Social Media Covers
    • Post Design
    • Story Design
    • Infographics
    • Gifs
    • Print Design for:
      – Flyers
      – Leaflets
      – Brochures
      – Menus
      – Posters
      – Business cards

      And many more!
  • How do I submit a design request?

    Design requests are submitted through our system. They can be submitted both via a computer and mobile device.

  • What details should I provide when ordering a design?

    Provide the following details when submitting each application:

    Design type: (Facebook Ads, Instagram, LinkedIn, Website, or other)

    Design size:(1080х1080, 1200х628, 1080х1920, or other)

    Text in the design: (title, call-to-action, or other)

    Desired image/Design element: (The elements you want included in the design)

    Preferred colors/fonts: (Color guidelines, Font guidelines)

    The more information and details you provide us, the more we can avoid further revisions.

Contact the designer

After reviewing your application, we’ll assign it to the most experienced designer in the field.

  • What are your working hours?

    Our working hours are Monday to Friday, 9 am to 6 pm.

    * We don’t work on holidays.

  • Who creates my designs?

    Each design is created by an experienced graphic designer. Based on your brand specifications, your personal manager will allocate your assignment to our most suitable professionals.

  • What does “unlimited designs” mean?

    Martian Designers offer an unlimited number of designs and revisions. This means you can order as many designs as you wish, and we’ll complete them as soon as possible. Once you request the designs, your personal manager will review them. When you provide us all the necessary details, we’ll submit them to the design team.

    Your requests will be executed in order of submission. If you need to prioritize a certain task or change the production order later on, simply notify your personal manager. Each design is created within 48 hours for regular accounts and 24 hours for professional accounts. (This applies to designs for social media, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, when design number 1 is completed and approved by you, we’ll begin work on the second requested design.

    Collaboration and communication with you helps us understand the details of your brand and learn what you want and expect from us. This will help us avoid multiple design revisions. However, when processing is required, we’ll complete this as quickly as possible.

Approval and revisions

You’ll receive a notification when your design is ready. If it doesn’t meet your expectations, request a revision and describe your changes.

  • How do I request a design revision?

    If you received a design and it’s not what you expected, simply contact your manager and describe what should be changed. The design team will prioritize its revision and return it to you as soon as possible.

  • I have a design task that needs to be created urgently. What should I do?

    Let us know that the design is urgent so we can prioritize it over other designs.

  • How long does it take to complete my design request?

    For social media designs, covers, and web banners, production time is up to 48 hours for standard accounts and up to 24 hours for professional accounts after submitting an application.

    Print designs:
    Each design is created within 48 hours. (This applies to single-sided or double-sided printing designs). Multi-component tasks such as booklets and menus take more time depending on the number of pages.

Download the source files

When the task is complete, you can download your files in the formats you want.

  • Can I sell a design created by Martian Designers?

    Yes, you can sell it. You own full rights of any design you receive from us.

    *Important! We guarantee that every image and every additional element we use to create each design is free to use (stock images) to ensure you won’t have any problems. We also accept that the materials you send us are yours, or you own the right to use them. Therefore, Martian Designers isn’t responsible if the original images and materials you provided are illegally acquired.

  • Can I submit an unlimited number of applications?

    Absolutely. You can order as many designs as you need, as each design is executed within 24 hours or 48 hours depending on your choice of package. (This applies to designs for social networks, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, once design number 1 is completed and approved by you, we begin work on the second requested design.

  • My business is growing quickly. Will you be able to handle the work?

    Absolutely. Our team is used to working quickly and efficiently.

We're ready to answer your questions

FREQUENTLY ASKED QUESTIONS

  • How does the free 7-day trial period work?

    After registering, you can take advantage of our free 7-day trial (calendar days) of our services. During this period, you can opt-out at any time if you feel that the service isn’t what you expected.

    During the free trial period, you can submit up to 3 requests to test our services, workflow, and quality of our designs. Note that 1 request = 1 design.

    We recommend submitting your 3 requests at the same time so we can specify what we require before starting your designs. This will also give you a clear idea of how Martian Designers work. This way, you can choose the best plan for your needs after the free 7-day trial.

    The production of Gifs, printed materials, and infographics aren’t included in the free trial period.

    The 7-day trial is free. You’ll be charged after the 7th day and won’t be required to sign a contract with Martian Designers.

  • What does “unlimited designs” mean?

    Martian Designers offer an unlimited number of designs and revisions. This means you can order as many designs as you wish, and we’ll complete them as soon as possible. Once you request the designs, your personal manager will review them. When you provide us all the necessary details, we’ll submit them to the design team.

    Your requests will be executed in order of submission. If you need to prioritize a certain task or change the production order later on, simply notify your personal manager. Each design is created within 48 hours for regular accounts and 24 hours for professional accounts. (This applies to designs for social media, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, when design number 1 is completed and approved by you, we’ll begin work on the second requested design.

    Collaboration and communication with you helps us understand the details of your brand and learn what you want and expect from us. This will help us avoid multiple design revisions. However, when processing is required, we’ll complete this as quickly as possible.

  • Who are your clients?

    We create designs for:

    • Online stores
    • Physical stores
    • Service centers
    • Beauty salons
    • Spa salons
    • Printing offices
    • Charitable organizations
    • Affiliate entrepreneurs
    • Restaurants
    • Law firms
    • Educational organizations
    • Real estate agencies
    • Insurance agencies
    • Marketing agencies
    • Merchants
    • Social media managers

    Martian Designers provide their services free to start-ups, small and medium-sized companies, traders, agencies, freelancers, entrepreneurs, or anyone who constantly needs new, fresh, affordable, and professional graphic designs.

  • Can I submit an unlimited number of applications?

    Absolutely. You can order as many designs as you need, as each design is executed within 24 hours or 48 hours depending on your choice of package. (This applies to designs for social networks, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

    Important! We don’t work on more than one design at a time. For example, once design number 1 is completed and approved by you, we begin work on the second requested design.

  • Are there any additional fees?

    Absolutely not! After purchasing a subscription, you receive the described services with no additional or hidden fees. There are no penalties if you cancel your subscription plan.

  • What distinguishes your company from others?

    Martian Designers offers an unlimited number of graphic designs and unlimited revisions for a fixed monthly price. We have extensive experience behind us, including companies such as DHL, DrinkLink, Praktis, Remax, Teodor, and many others. Our team includes some of the best and most creative Bulgarian designers.

Get started with 7-day free trial. No contract. Cancel anytime. 100% satisfaction guaranteed.

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