How It Works

• Removing a background
• Logo Design
• Facebook ad design
• Google Ads design
• Photo retouching
• Social Media Design
• Social Media Covers
• Post Design
• Story Design
• Infographics
• Gifs
• Print Design for:
  – Flyers
  – Leaflets
  – Brochures
  – Menus
  – Posters
  – Business cards
  
  And many more!

Design requests are submitted through our system. They can be submitted both via a computer and mobile device.

Provide the following details when submitting each application:

Design type: (Facebook Ads, Instagram, LinkedIn, Website, or other)

Design size:(1080х1080, 1200х628, 1080х1920, or other)

Text in the design: (title, call-to-action, or other)

Desired image/Design element: (The elements you want included in the design)

Preferred colors/fonts: (Color guidelines, Font guidelines)

The more information and details you provide us, the more we can avoid further revisions.

Our working hours are Monday to Friday, 8am to 5pm (UTC+3 hours).

*We are not open on public holidays.

Each design is created by an experienced graphic designer. Based on your brand specifications, your personal account manager will move your assignment to our most appropriate professionals.

Martian Designers offer an unlimited number of designs and revisions. This means you can order as many designs as you wish, and we’ll complete them as soon as possible. Once you request the designs, your personal manager will review them. When you provide us all the necessary details, we’ll submit them to the design team.

Your requests will be executed in order of submission. If you need to prioritize a certain task or change the production order later on, simply notify your personal manager. Each design is created within 48 hours for regular accounts and 24 hours for professional accounts. (This applies to designs for social media, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

Important! We don’t work on more than one design at a time. For example, when design number 1 is completed and approved by you, we’ll begin work on the second requested design.

Collaboration and communication with you helps us understand the details of your brand and learn what you want and expect from us. This will help us avoid multiple design revisions. However, when processing is required, we’ll complete this as quickly as possible.

If you received a design and it’s not what you expected, simply contact your manager and describe what should be changed. The design team will prioritize its revision and return it to you as soon as possible.

In this case, you must let us know that the design is urgent and we will prioritize it over other designs.

For social media designs, covers, and web banners, the turnaround time is up to 48 hours for standard accounts and up to 24 hours for professional accounts after application.

Printable designs: Each design is produced within 48 hours. (This applies to single or double-sided print designs.) Multi-part jobs such as brochures & menus take longer, depending on the number of pages. Print designs are NOT included in the Standard package.

GIF Images: Each GIF image is produced within 48 hours. GIF images are not included in standard accounts.

Video Assignment: Video jobs are included in our Premium package. The turnaround time for a video assignment is 48 to 72 hours, depending on the specifics and complexity of the assignment.

Yes, you can. You have full rights over every design you receive from us.

*Important! We guarantee that every image and every additional element we use in the production of each design is free to use (i.e. is a stock image) to make sure you won’t have a problem. We also assume that the materials you send us are yours or you have the rights to use them. Martian Designers is therefore not responsible if the original images and materials you provide are illegally obtained.

Absolutely. You can order as many designs as you need, as each design is executed within 24 hours or 48 hours depending on your choice of package. (This applies to designs for social networks, covers, and web banners. If you have a more multi-component query, we’ll let you know how much longer we’ll need.)

Important! We don’t work on more than one design at a time. For example, once design number 1 is completed and approved by you, we begin work on the second requested design.

Absolutely. Our team is used to working at high speed.